Returns & Refunds

Returns & Refunds

Last updated: October 1, 2026

We want you to be happy with your CKT Jewelry piece. If something is not right, tell us — we would rather fix it than have you keep something you do not love.

We do not ask you to send anything back. If your order has a problem, or if it simply is not right for you, we will refund it and you keep the piece. Mailing a ring back across borders usually costs more than the ring is worth, and it helps nobody.

This page explains how refunds work for orders placed with us. It should be read together with our Shipping & Delivery and Terms of Service pages.

1. Refund Window

You may request a refund within 30 days of the delivery date shown by your carrier's tracking. We will consider genuine exceptions on a case-by-case basis.

2. How to Request a Refund

1. Email hello@cktjewelry.com with the subject line "Refund Request."
2. Include your order reference, the item name, and the reason — and, for damaged or incorrect items, photographs.
3. We will reply within 2 business days confirming whether the refund is approved.
4. You do not need to return the item. Please keep it, gift it, or dispose of it as you see fit.

3. Refunds

• Approved refunds are issued to the original payment method used for the order, within 10 business days of approval. Your bank or payment provider may take additional time to post the credit.
• Where the item was faulty, damaged, or not what you ordered, we refund the item price and any shipping you paid.
• Where you are refunding for a change of mind, we refund the item price; original shipping charges are not refunded. We do not charge restocking fees.
• Because this Site does not process payments, refunds are made outside the Site, through the same channel you paid with. We will confirm the refund reference by email.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered:

• Contact us within 7 days of delivery.
• Include your order reference and clear photographs of the item and the packaging.
• We will arrange a free replacement or a full refund, including any shipping you paid. Which option applies will depend on the item and its availability.
• No return is required. Keep the item; we will not ask you to ship it back.

5. Size and Fit

If the size is not right, contact us — we will help you choose between a resizing and a refund.

• Resizing: the ring is sent to us, you cover the outbound shipping and we cover the return shipping. The first resizing is free of charge; a fixed fee applies to later resizings. Rings can be resized by approximately US ±2 sizes. Full-eternity and fully stone-set bands cannot be resized.
• Refund: no return required at all.
• Measuring twice is easier than either option. Please use our Ring Size Guide before ordering, and ask us if you are unsure.

6. Items We Cannot Refund

Except where they are faulty or not as described, we cannot refund:

• Custom, personalized, or engraved items;
• Made-to-order pieces produced to your specification;
• Items that have been resized, repaired, or altered by a third party;
• Final sale or clearance items marked as non-refundable at the time of purchase.

7. Lost or Missing Packages

If your tracking shows delivered but you cannot find the package, or if tracking has not updated for an extended period, contact us and we will open a case with the carrier. See our Shipping & Delivery page for how we handle lost shipments.

8. Refused, Unclaimed, or Undeliverable Packages

If a package is returned to us because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address, we will refund the item price, less the original outbound shipping and any duties or return shipping charges we incur.

9. Chargebacks

If you believe a charge is wrong, please contact us first at hello@cktjewelry.com. We will almost always be able to resolve it faster than a dispute filed with your bank.

10. Contact Us

Refund questions: CKT Jewelry — CKT Jewelry Co., Ltd. · Email: hello@cktjewelry.com