Shipping & Delivery

Shipping & Delivery

Last updated: October 1, 2026

This page explains where we ship, how long delivery takes, what shipping costs, and who is responsible for duties and import taxes.

1. Where We Ship

We ship to the United States (all 50 states).

If your country is not listed and you would like to order, email us at hello@cktjewelry.com and we will tell you whether we can ship to you and at what cost.

2. Order Processing Time

Orders are prepared after payment is confirmed.

• In-stock items: dispatched within 1–3 business days.
• Made-to-order items: production takes 5–10 business days before dispatch. Your written quote will state the timeline for your piece.
• Processing times do not include weekends, public holidays, or carrier transit time.
• Because this Site does not process payments, the processing clock starts from the date your payment is confirmed — not from the date you submitted an inquiry.

3. Shipping Methods and Estimated Transit Times

These are estimates, not guarantees. Transit times depend on the carrier, the destination, customs processing, weather, and public holidays. Customs inspection in particular can add several days with no advance notice, and we cannot control it.

4. Shipping Costs and Free Shipping

• Shipping is calculated by destination and weight. The exact amount is always stated in your written quote before you pay.
• Free shipping: Free standard shipping on orders over USD 99 within the United States.

5. Duties, Taxes, and Import Fees

• Option A — DDU / DAP (buyer pays): "Import duties, taxes, and customs fees are not included in the price of your order and are your responsibility. These charges are set by your local customs authority and are collected by the carrier, usually before delivery. We have no control over the amount and cannot predict it. If you refuse to pay them, the package may be returned to us and Section 8 applies."

Note for international buyers: we currently ship within the United States only, so EU and UK import VAT and IOSS procedures do not apply to our orders.

6. Tracking

Yes — tracking is provided for all services, including standard shipping. When your order is dispatched, we email you the carrier name and tracking number. Tracking may take up to 48 hours to become active after dispatch.

7. Address Accuracy

Please check your delivery address carefully before you confirm an order. We ship to the address you give us.

• If you notice an error, email us immediately at hello@cktjewelry.com. We will correct it if the order has not yet been dispatched.
• Once an order has been dispatched, we cannot change the address.

8. Lost, Delayed, Damaged, or Undeliverable Shipments

8.1 Delayed

If tracking has not updated for 10 business days, contact us. We will open a trace with the carrier.

8.2 Lost in transit

If the carrier confirms a shipment is lost, we will ship a replacement at no cost, or refund you in full, at your choice.

8.3 Damaged on arrival

Contact us within 7 days of delivery with photographs of the item and the packaging. See our Returns & Refunds page, Section 8.

8.4 Refused, unclaimed, or undeliverable

If a package is refused, unclaimed, or returned to us as undeliverable, we will refund the item price, less the outbound shipping and any duties or return freight charged to us.

9. Order Insurance

Shipments are insured for their declared value. The cost of insurance is included in the shipping charge.

10. PO Boxes, APO/FPO, and Other Special Addresses

We ship to PO boxes and to APO/FPO/DPO addresses. We do not ship to freight-forwarding addresses.

11. Contact

Shipping questions:

CKT Jewelry — CKT Jewelry Co., Ltd. Email: hello@cktjewelry.com